When submitting a support ticket, don’t forget to add…

  • A step by step explanation of what you did in ALIS
  • Please remember to give the resident name that you are working on – it’s very important!
  • A screenshot is always very helpful

All FAQs - Show Top 10 FAQs

    Care

  1. 1
    How do I view/edit previously recorded care?
  2. 2
    How do I print a care plan for one resident?
  3. 3
    How do I print care plans for all residents?
  4. 4
    How do I change the schedule rotation period?
  5. 5
    How do I schedule a care item to occur once per month?
  6. 6
    How do I disable/delete a care item?
  7. 7
    How do I schedule care for Shift 3?
  8. 8
    How do I view previous versions of a resident care plan?
  9. 9
    How do I discard a draft care plan?
  10. 10
    The changes I made to the resident care plan are not showing up.
  11. 11
    What is a care list?
  12. 12
    How do I edit the name of a care category?
  13. 13
    How do I disable a care category?
  14. 14
    How do I view the care schedule for a specific care item for the entire community?

    Communities

  1. 1
    How do I edit associated/community contacts?
  2. 2
    How do I associate a staff member to multiple communities?
  3. 3
    How do I change the completion order of a compliance item?
  4. 4
    How do I edit community details?
  5. 5
    How do I add another community to my ALIS account?

    Compliance

  1. 1
    How do I change the completion order of a compliance item?
  2. 2
    When I try to open a document in ALIS, nothing happens. What should I do?
  3. 3
    While updating a compliance item my ALIS session timed out, can you recover the information I entered?
  4. 4
    The contact fields on the compliance form are not filling properly, what should I do?
  5. 5
    Can I delete a compliance item that was wrongly uploaded?
  6. 6
    How do I save a pre-populated form to my computer?
  7. 7
    How do I mark a compliance item as “in cabinet”?
  8. 8
    How do I transfer uploaded compliance documents when a resident transfers buildings?
  9. 9
    How do I bulk print a compliance item for all residents?

    Contacts

  1. 1
    How do I edit associated/community contacts?
  2. 2
    How do I make sure the correct contact shows up on a resident’s compliance form?
  3. 3
    The contact fields on the compliance form are not filling properly, what should I do?
  4. 4
    How do I get a Physician or other Medical Contact to populate at the top of the Resident profile or on the MAR?

    Floor Plan & Occupancy

  1. 1
    How do I configure the room types and floor plan?

    Incident Center

  1. 1
    How do I delete an incident in ALIS?

    Medications

  1. 1
    How do I mark a resident On Leave?
  2. 2
    How do I print a MAR for the residents in my community?
  3. 3
    How do I access past MARs for a resident?
  4. 4
    How do I view and print Physician’s Orders for all residents?
  5. 5
    Why would I need to delete an order on the Pass Meds page? (and how!)
  6. 6
    How do I add a sliding scale vitals check to a medication order?
  7. 7
    Why do I get both a new and a discontinued message for the same medication for the same resident?
  8. 8
    How do I edit a PRN that has been administered in ALIS?
  9. 9
    Can I view the history of updates to resident medications?

    Observation Center

  1. 1
    How do I view observations for residents who have moved out?
  2. 2
    How do I configure observation types?
  3. 3
    How do I delete an observation?

    Pharmacy

  1. 1
    Why do I get both a new and a discontinued message for the same medication for the same resident?

    PRNs

  1. 1
    How do I edit a PRN that has been administered in ALIS?

    Prospects

  1. 1
    How can I view a list of all completed prospect tasks?
  2. 2
    How can I view all notes for a prospect?
  3. 3
    How do I store a room and care level preference of a prospect?
  4. 4
    How do I tag a prospect as someone to focus on?
  5. 5
    How do I link a referral source to a prospect?
  6. 6
    How do I add a referral organization when adding a referral source?
  7. 7
    How do I delete a prospect?
  8. 8
    How do I undelete a prospect?
  9. 9
    How do I duplicate a prospect?

    Reports

  1. 1
    How do I create filters to sort ALIS reports in Excel?
  2. 2
    How do I determine the completion of ALIS resident profiles?

    Resident Evaluation Tool (RET)

  1. 1
    How do I discard an assessment that is in progress?
  2. 2
    How do I create an evaluation at the company level so I can use the Resident Evaluation Tool?

    Residents

  1. 1
    How do I create “On-leave” reasons and destinations?
  2. 2
    How do I create move out reasons and destinations?
  3. 3
    How do I edit associated/community contacts?
  4. 4
    How do I mark a resident On Leave?
  5. 5
    How do I print a care plan for one resident?
  6. 6
    How do I print care plans for all residents?
  7. 7
    How do I add residents to ALIS?
  8. 8
    How do I schedule a care item to occur once per month?
  9. 9
    How do I make sure the correct contact shows up on a resident’s compliance form?
  10. 10
    How do I view observations for residents who have moved out?
  11. 11
    How do I upload resident photos?
  12. 12
    How do I add insurance information?
  13. 13
    How do I change the move out date for a resident?
  14. 14
    How do I determine the completion of ALIS resident profiles?

    Settings

  1. 1
    How do I create move out reasons and destinations?
  2. 2
    What should I do if I am unable to login?
  3. 3
    How do I change the schedule rotation period?
  4. 4
    How do I change the completion order of a compliance item?
  5. 5
    How do I rename a care list?
  6. 6
    How do I adjust the settings on a new computer so it is ALIS ready?
  7. 7
    How do I use the desktop version of ALIS on an iPad?
  8. 8
    How do I configure the room types and floor plan?

    Staff

  1. 1
    How do I change my password?
  2. 2
    How do I change the amount of time before ALIS automatically logs me out?
  3. 3
    How do I change the punch in/punch out values of an employee?
  4. 4
    What should I do if I am unable to login?
  5. 5
    How do I associate a staff member to multiple communities?
  6. 6
    How do I add staff members to ALIS?
  7. 7
    How do I edit a staff members login name?
  8. 8
    What do the different security roles have access to in ALIS?
  9. 9
    Why can’t I assign some of my staff members to the master schedule?
  10. 10
    How do I change the security role of a staff member?
  11. 11
    How do I sign up to receive ALIS emails?
  12. 12
    How do I discharge a staff member?
  13. 13
    How do I rehire a staff member?

    Vitals

  1. 1
    How do I add a sliding scale vitals check to a medication order?