When submitting a support ticket, don’t forget to add…

  • A step by step explanation of what you did in ALIS
  • Please remember to give the resident name that you are working on – it’s very important!
  • A screenshot is always very helpful

Top 10 FAQs + Show all FAQs

  1. 1
    How do I create “On-leave” reasons and destinations?
  2. 2
    How do I change my password?
  3. 3
    How do I change the amount of time before ALIS automatically logs me out?
  4. 4
    How do I change the punch in/punch out values of an employee?
  5. 5
    What should I do if I am unable to login?
  6. 6
    How do I associate a staff member to multiple communities?
  7. 7
    How do I mark a resident On Leave?
  8. 8
    How do I edit community details?
  9. 9
    How do I add staff members to ALIS?
  10. 10
    How do I edit a staff members login name?
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