When submitting a support ticket, don’t forget to add…

  • A step by step explanation of what you did in ALIS
  • Please remember to give the resident name that you are working on – it’s very important!
  • A screenshot is always very helpful

All FAQs - Show Top 10 FAQs

    Care

  1. 1
    What is a care list?
  2. 2
    How do I change the times of the Care Tracking shifts?
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    Compliance

  1. 1
    Can I delete a compliance item that was wrongly uploaded?
  2. 2
    How do I transfer uploaded compliance documents when a resident transfers buildings?
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    Medications

  1. 1
    How do I mark a resident On Leave?
  2. 2
    How do I view and print Physician’s Orders for all residents?
  3. 3
    How do I add a sliding scale vitals check to a medication order?
  4. 4
    Can I view the history of updates to resident medications?
  5. 5
    Setup for Offline File Download
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    Reports

  1. 1
    How do I create filters to sort ALIS reports in Excel?
  2. 2
    How do I determine the completion of ALIS resident profiles?
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    Residents

  1. 1
    How do I create “On-leave” reasons and destinations?
  2. 2
    How do I mark a resident On Leave?
  3. 3
    How do I upload resident photos?
  4. 4
    How do I determine the completion of ALIS resident profiles?
  5. 5
    How do I change the times of the Care Tracking shifts?
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    Settings

  1. 1
    What should I do if I am unable to login?
  2. 2
    Setup for Offline File Download
  3. 3
    How do I change the times of the Care Tracking shifts?
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    Staff

  1. 1
    How do I change my password?
  2. 2
    How do I change the amount of time before ALIS automatically logs me out?
  3. 3
    How do I change the punch in/punch out values of an employee?
  4. 4
    What should I do if I am unable to login?
  5. 5
    How do I associate a staff member to multiple communities?
  6. 6
    How do I add staff members to ALIS?
  7. 7
    How do I edit a staff members login name?
  8. 8
    How do I change the security role of a staff member?
  9. 9
    How do I discharge a staff member?
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    Vitals

  1. 1
    How do I add a sliding scale vitals check to a medication order?
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