When submitting a support ticket, don’t forget to add…

  • A step by step explanation of what you did in ALIS
  • Please remember to give the resident name that you are working on – it’s very important!
  • A screenshot is always very helpful

Top 10 FAQs + Show all FAQs

  1. 1
    How do I upload resident photos?
  2. 2
    Can I view the history of updates to resident medications?
  3. 3
    Can I delete a compliance item that was wrongly uploaded?
  4. 4
    How do I determine the completion of ALIS resident profiles?
  5. 5
    How do I transfer uploaded compliance documents when a resident transfers buildings?
  6. 6
    Setup for Offline File Download
  7. 7
    How do I add another community to my ALIS account?
  8. 8
    How do I change the times of the Care Tracking shifts?
  9. 9
    How do I change my password?
  10. 10
    What should I do if I am unable to login?
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