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ALIS Helpdesk

Welcome to the ALIS Helpdesk.

How can we help you today?

Search all help:
  • FAQs 24
  • Guides 98
  • Videos
  • Release Info
All Help by Topic
  • Alerts 3
  • ALIS Security 1
  • API 3
  • Billing 9
  • Calendar 3
  • Care 5
  • Compliance 10
  • Contacts 2
  • COVID-19 1
  • Drug Count 3
  • Floor Plan & Occupancy 7
  • Incident Center 2
  • Lease Management 1
  • Medications 24
  • Observation Center 1
  • Pharmacy 2
  • PRNs 3
  • Prospects 3
  • Reports 6
  • Resident Evaluation Tool (RET) 1
  • Residents 8
  • Settings 12
  • Staff 11
  • State Survey 1
  • Vitals 4

When submitting a support ticket, don’t forget to add…

  • A step by step explanation of what you did in ALIS
  • Please remember to give the resident name that you are working on – it’s very important!
  • A screenshot is always very helpful

Top 10 FAQs + Show all FAQs

  1. 1
    How do I discharge a staff member?
  2. 2
    How do I upload resident photos?
  3. 3
    Can I view the history of updates to resident medications?
  4. 4
    Can I delete a compliance item that was wrongly uploaded?
  5. 5
    How do I determine the completion of ALIS resident profiles?
  6. 6
    How do I transfer uploaded compliance documents when a resident transfers buildings?
  7. 7
    Setup for Offline File Download
  8. 8
    How do I add another community to my ALIS account?
  9. 9
    How do I change the times of the Care Tracking shifts?
  10. 10
    How do I change my password?
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Contact us at support@medtelligent.com or call 1-888-404-ALIS (2547).

 

ALIS is brought to you by Medtelligent, Inc.